How about using a 10m RJ11 to RJ11 telephone cable. Plug the cables into the Hub. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Connect the Hub’s power cable with the blue tab. In your Stream kit you’ll find everything you need to get the Stream box up and running. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Options. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). 29/07/15 - 16:50 #1. 0 Kudos. time or you need to replace a Hub, Follow-up our step-by-step guide to get set up to not while. 2. - 5250024Forced to use Virgin Media Broadband. Don’t plug the power cable into a plug socket yet. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Security matters. Went outside and there appears to be nothing on the other side (maybe removed). Most Virgin Media customers will receive a Hub 3 router. Pop the power cable into a nearby plug socket, and turn it on. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. The box in the attached is a virgin media box. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. I’ve just lived into my new house and received my Virgin box. I’ve also just noticed that I - 5239586. You need a small spanner to remove this, then push the provided connector over the exposed end. Hi, I just moved to a new house and got my virgin media kit today. just moved in, can see the brown cable coming in from outside but there's no VM. Browse Virgin Media Virgin Media. Ranj11 Posts: 7 Forumite. Happy to pay the money for it, if it could be arranged please. Get the Hub ready by connecting the wires. They will charge £99 for a relocation. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. If it’s damaged or not working correctly, it could be causing your internet issues. What confuses some people is the push-on connector provided. I have tried to contact vm but I don’t have a landline number so they w. All the wall sockets I can see are for BT. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. However, since theres no virgin media socket is it possible if someone who works at v. Next, connect the power cable. 0 Kudos Reply. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Following the installation and verification of its functionality, you can browse the web or. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. All. on 17-12-2022 10:39. It varies between the altnets. 2. 2. Re: I need a Virgin Media Wall Socket. #2. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. What do we do? - 5352510. 30-01-2023 13:36 - edited 30-01-2023 13:51. My Virgin Media Hub 3 just came in but realised need a socket wall installed. How long will the QuickStart installation take me? WiFi Hub - 30 mins. . It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Step 3: Plug in your Virgin Media Hub on the go-live date. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. James-30 wrote: ». It should be free of charge. Virgin Media; My Virgin Media; Shop; Help;. Push the white cable with the black label into the Hub. If it’s damaged or not working correctly, it could be causing your internet issues. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Past occupiers of your property may have removed the cable and sometimes they. Kath_F. If you had an Ethernet cable and/or a phone cable previously connected, plug those. 0 Kudos. It's obviously missing a case/cover and looks quite old. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Connect the Hub’s power cable with the blue tab. Crypto• Plug the power supply into a mains socket. 0 Kudos. Account - Mobile. @Briannahsarah wrote: Here is a photo. Find great deals and sell your items for free. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Be aware it may complicate things though if you do come to order cable in the future. Even sitting in the room above the router, the WiFi was dreadful. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Removed before I moved in. Forum TeamWe would like to show you a description here but the site won’t allow us. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. VM has a rolling programme of work to move all customers over by 2025. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. 2. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. We would like to show you a description here but the site won’t allow us. You can visit the website virginmedia. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Loose connections, damaged sockets, or bent pins can. 6 dB and should ideally have a terminator cap on the unused connection). 1. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Phone line - 5 mins. VM has to 'switch' you to do that. Networking and WiFi. 10; 0; 0; alexkay003. Hello VLNeedham. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. At least spell your title correctly jeezus . I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. House on renovation at the moment and electric rewire is done. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. ahhh the rubbish that is CS - you could try this. Options. Same thing happened, and on all the wall phone points. The thing is that there is no socket in the wall. #12. May 29, 2007. Then, now, I feel sad my broadband not working yet because of that. 0 Kudos Reply. Now none of my internal phone. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. #2. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 1 Mar 2016. Security matters. Can you arrange an engineer to help me out on this step?. Answered! Go to Answer. Get the Hub ready by connecting the wires. £12. A Virgin Media wall socket is simply a point of entry into your home. My VM Router is is my office adjacent to hall. I end up calling and the person on the phone said its been booked for this Saturday ( 09. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. The phone number doesn't connect you. Browse. I have received my quick start-up kit. Always assuming the cable will reach to the BT junction box of course. Jan 14, 2022. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Options. See if you can get connected. have to take these off all the time and thats what i use. So that, buyer must be prepare for this. Back a step. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have the old virgin media wall socket. Please help. on 18-05-2022 19:55. 0 which means the speed will be rather limited (i. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. Or wait here a day or two for a VM Mod to pick this up. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. • Using your TV remote push the Input, AV or Source button. New Install Assistance. Second, you'll likely need a manned installation for your VM services. Follow these simple installation steps for your Virgin Media home phone set up. 1 Mar 2016. The internal box should be oblong, square one are for phone. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. cheshire_man. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Packages. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. But I have no Virgin Media Wall socket in my house. The cable on the right looks like is for a Freeview TV antenna. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Hi, Same problem here. I ordered a broadband only package because it said I could self install the kit. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 1 1. Awful first impressions of Virgin Media. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. • Connect the power supply to the back of the new box, then switch on at the wall. Thanks, Megan_L 32,846. Thanks . The cable could be hidden within, or behind, furniture. . If you look into the back of your Hub, you'll see a port. So yes, following many takeovers, this is now your Virgin Media connection. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Connect the Hub’s power cable with the blue tab. Screwless Faceplate. The metal box in photo 3 looks like a likely contender. It is easier to decorate without wires and boxes so I would like to hear your expe. The wall box may be branded with the logos of an old cable TV company (not VM). • Plug the power supply into a mains socket. Virgin cables must only be provided by isolated sockets provided by Virgin Media. • Connect the power supply to the back of the new box, then switch on at the wall. I would get virgin to do it. However, I do not have any of the specified wall sockets available. on 27-10-2022 09:24. Threatened "Do this within 12 hours. Sometimes there is no wall box, just a trailing cable. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . However, I do not have any of the specified wall sockets available. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The first wall socket is in the lounge and that's where the Virgin Media hub is too. The isolator has a terminator cap (marked below) fitted to the open end. Options. Plug the cables into the Hub. We do not have an internal VM box to plug the round ended cable into. Can anyone advise on this issue, or I think that should be set up by an engineer. . Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 168. It does not seem feasible or plausible to bury a Virgin Media. All the cables will go under the floorboards. I recently got Virgin broadband installed. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Quick tips on prepping for Virgin Media technician's visit. This includes: The Stream box. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. The Virgin wall sockets just have one connector at the bottom. #1. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 26 minutes ago. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 09. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Get virgin engineer to move the wall socket. We recently received our router and cables. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. VM will usually only supply a Quickstart to a property that had VM previously. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. I have my original wall box still that has the CableTel logo. For more information please visit:Options. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Push the red label end of the white cable, into the wall socket. Reply. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. on 12-01-2023 21:04. The second socket is in the study and I need a wired connection here. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. These enter my house via an air brick/vent very close to. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. but I believe if the system has allowed self install VM has been installed in the past . Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. The first thing is to start making alternative arrangements for your internet connectivity. The cable going in will be a double. 14,065. Plug into the wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. I can only find the TV socket. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I have gone through several videos and found that there should be wall socket inside your home. Tudor. No vm wall socket. ) The hub will be in here too. Preparing for Landline changeover to fibre. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Another option might include. Just joined. 1. In response to Llfamily. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. I don't work for Virgin Media. It has two outputs on the left of the wall box. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 2. The box does however have a hole in the bottom, through which i could see some. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. 01-02-2023 10:59 - edited 01-02-2023 11:00. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. But I have no Virgin Media Wall socket in my - 5339557. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. @tiger_1310 wrote: Having a mare with Virgin Media. Just like the other posts- I do not have a virgin media wall box. • Check the connection is tightly connected, it will make a 'click' noise. I'm a Very Insightful Person, I'm here to share knowledge. Now have to wait until late next week for a technician to arrive!1 ACCEPTED SOLUTION. The two sockets on the wall on the RHS are telephone sockets. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. 5 Adapter. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. 899; 57; 138; Eeeps. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Thankfully, it's very easy to tell whether your. Tuning in. It has two outputs on the left of the wall box. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. The Virgin wall sockets just have one connector at the bottom. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Wall sockets and no connection. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. But I have actually managed to get through to the technical team over chat. 1. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Occasionally only a very short stub of wire is left behind often hidden. Source: current tech for VM :) P. Share. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Virgin Media Wall Socket. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. We would like to show you a description here but the site won’t allow us. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I don't intend to become a Virgin Media customer and would like this cable removed if possible. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. However the wall. Back a step. Posted 28th Jun 2015. My Virgin Media App. Quickstart is the quickest and easiest way to setup our services. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Just had the Hub 3 delivered for Quickstart. But I don’t see anything like that apart from satellite dish cable outside the window. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. However, rather than the cabling then entering. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. - 5400981. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. Click & Collect. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. This is a little untidy for my likeing. It is causing an issues to my development of the property. Please help. The wall box may be branded with the logos of an old cable TV company (not VM). Switch off your old box I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There is a long wire and plastic boxes. I think there’s something missing to the Virgin Media wall socket in my flat. Account - Cable. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tudor. It may just be a cable rather than an internal wall box. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. You can also check for a loose cable as not all properties have a socket. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. I've also got an old NTL phone socket so. Some install their own poles too. Reply. I can only find the TV socket.